Terms of service

Effective Date: 02/13/2025

Welcome to SubRosa Hobby! These Terms of Service govern your use of our website, products, and services. By accessing or using our site, you agree to these terms.

1. General Information

By using SubRosa Hobby (the "Website"), you agree to comply with these terms. If you do not agree, please do not use our services.

• We reserve the right to update, modify, or terminate any part of the website without notice.
• You must be at least 18 years old or have parental consent to make purchases.
• Any fraudulent or unauthorized use of our site is prohibited.

2. Ordering & Payments

• All orders are subject to availability and confirmation of payment.
• We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other major payment methods.
• Prices are displayed in USD and are subject to change without notice.

Order Cancellation

• We process orders quickly, but if you need to cancel, contact tony@newage3d.com within 24 hours.
• Once an order is shipped, it cannot be canceled.

3. Shipping & Delivery

• We offer worldwide shipping with estimated delivery times depending on the destination.
• Delivery times are not guaranteed and may vary due to shipping carrier delays.
• Customers are responsible for providing an accurate shipping address. We are not liable for lost packages due to incorrect information.

4. Returns & Refunds

For details on returns, please refer to our Return & Refund Policy.

• Items must be unused and in original packaging for returns.
• Refunds are processed within 5-7 business days after receiving the returned product.
• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

5. Product Information & Warranties

• We strive to provide accurate product descriptions and images. However, minor variations in color or design may occur.
• Some products may come with a manufacturer’s warranty. Contact tony@newage3d.com for warranty-related inquiries.

6. Intellectual Property

All content on this site, including logos, images, text, and product designs, is the property of SubRosa Hobby and cannot be used without permission.

7. Limitation of Liability

• We are not responsible for indirect, incidental, or consequential damages related to your use of our products or website.
• In no event shall our liability exceed the amount you paid for the product.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Contact Information

For any questions regarding these terms, please contact us at:

Email: tony@newage3d.com

By using our site, you agree to these Terms of Service. Thank you for shopping with SubRosa Hobby!